Accredited eLearning Online courses and Qualifications

Certified Business Relationship Manager

The online Certified Business Relationship Management (CBRM®) course allows BRMP qualified students to take the next step in their development and learn what it means to become a strategic BRM or business partner.

Business Relationship Management Professional (BRMP®) The BRMP® training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge.

Course Contents:

• • Module 1: Introduction to CBRM
• • Module 2: Understanding Business Relationship Maturity and Value – Look at the Strategic BRM role, BRM Impact on Business Value and how BRMs work with other Business Partner Providers
• • Module 3: Assessing BRM Context – Assessing business demand, relationships, capabilities and competencies
• • Module 4: Developing Strategic Relationships - planning, persuasion and politics
• • Module 5: Optimising Business Value – Innovation, management, governance, planning and optimisation
• • Module 6: Revision and exam prep

Prerequisites: Students must already hold the BRMP certification

Exam details: 80 multiple choice questions. 2 hours and 30 minute duration with a 50% pass mark. Exam can be taken online with a web proctor (With APMG). Students should have completed the CBRM course before requesting their exam voucher.

License Duration:150 Days/5 MonthsCPD'/PDU's: 20

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Cloud Computing Foundation

This fully accredited Cloud Computing Foundation course provides you with an overview of Cloud Computing and its relationship with other areas of Information management and includes some technical knowledge. Learn fundamental concepts such as architecture, design, and deployment models and how it can be employed by different types of organizations.
EXIN Cloud Computing Foundation is a certification that tests candidates on the basics of Cloud Computing. This vendor-neutral qualification includes some technical knowledge and looks at the general management aspects of Cloud Computing.

Package Content:

• - 24 easy to absorb, short lessons covering principles, access, security, compliance, implementing, managing and more…
• - Includes video tutorials, study guides and animations to bring your learning to life
• - Study duration: 20 Hrs

Course content:

• • Lesson 1: The Concept of Cloud Computing
• • Lesson 2: Deployment Models for Cloud Computing
• • Lesson 3: Service Models for Cloud Computing
• • Lesson 4: The Evolution of Cloud Computing Pt1
• • Lesson 5: The Evolution of Cloud Computing Pt 2
• • Lesson 6: The Evolution of Cloud Computing Pt 3
• • Lesson 7: Cloud Computing Architectures Part 1
• • Lesson 8: Cloud Computing Architectures Part 2
• • Lesson 9: The building of Local Cloud Environment Part 1
• • Lesson10: The building of Local Cloud Environment Part 2
• • Lesson 11: The principles of Managing Cloud Services
• • Lesson 12: Accessing the Cloud Part 1
• • Lesson 13: Accessing the Cloud Part 2
• • Lesson 14: How Cloud Computing Can Support Business Processes
• • Lesson 15: How Service Providers can use the Cloud
• • Lesson 16: The Security Risks of Cloud Computing
• • Lesson 17: Managing Identity and Privacy in The Cloud Part 1
• • Lesson 18: Managing Identity and Privacy in The Cloud Part 2
• • Lesson 19: Managing Identity and Privacy in The Cloud Part 3
• • Lesson 20: The Business Case for Cloud Computing
• • Lesson 21: The Evaluation of Cloud Computing Implementations
• • Lesson 22: Course Recap and Exam Preparation

Pre-requisites: This course does not require any existing knowledge of Cloud Computing.

Exam Details: 40 multiple choice questions, 60 minute duration with a 60% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the Cloud Computing Foundation course before requesting their exam voucher.

Suitable for: Anyone interested in the cloud or have a role in the use and management of internet-based services. This includes those in management positions, service provider staff and IT administrators and service managers.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

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COBIT 5 Foundation

COBIT (Control Objectives for Information and Related Technologies) is a good-practice framework created by international professional association ISACA for information technology (IT) management and IT governance.

This course provides a comprehensive introduction to COBIT 5. COBIT 5 Foundation certificate holders can understand the governance and management of enterprise IT, create awareness at senior levels and decide which elements of COBIT will benefit their organisation. COBIT 5 manages IT risk and helps to protect your system more effectively, it provides globally acceptable principals, practices and tools that create trust in and value from IT.

Course Content:

• • 6 easy to absorb modules covering terminology, structure, concepts and value
• • Includes video tutorials, study guides and quizzes
• • Study duration: 18 hours
• • Module 1: Overview and key features
• • Module 2: Principles
• • Module 3: Enablers
• • Module 4: Implementation
• • Module 5: Process capability assessment model
• • Module 6: Exam preparation

Prerequisites: None. This COBIT 5 Foundation is a prerequisite for students wanting to take more advanced study including the COBIT 5 Assessor and Implementation certificates

Exam details: 50 multiple choice questions. 40 minute duration with a 50% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students should have completed the COBIT 5 Foundation course before requesting their exam.

Suitable for: Business Management, Chief Executives, IT/IS Auditors, Internal Auditors, Information Security and IT Practitioners, Consultants, IT/IS Management and anyone else with an interest in IT governance and management. Would also be suitable for students who have studied ITIL or ISO/IEC 20000, although this is not a requirement. The COBIT 5 course is part of the Foundations for Professionals program.

License Duration:150 Days/5 Months. CPD'/PDU's: 20

Course Options:

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DevOps Foundation

The Foundation Certificate in DevOps course is produced in conjunction with the DevOps Group and is accredited by BCS. This course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals.

11 modules covering an introduction to DevOps, DevOps practices, culture and organisational considerations and DevOps and other frameworks.

Course Contents:

• • Module 1: Introducing DevOps
• • Module 2: CALMS: Culture
• • Module 3: CALMS: Automation
• • Module 4: CALMS: Lean
• • Module 5: CALMS: Measurement
• • Module 6: CALMS: Sharing
• • Module 7: Common DevOps Roles
• • Module 8: Product vs. Project
• • Module 9: The Three Ways of DevOps, Methods and Approaches
• • Module 10: DevOps Practices
• • Module 11: Summary and Exam Preparation

Prerequisites: This course does not require any existing knowledge of DevOps.

Exam details: 40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with BCS). Students should have completed the DevOps Foundation course before requesting their exam voucher

Suitable for: Individuals and organisations seeking a fundamental understanding of DevOps; employees, managers, stakeholders and suppliers who are leading or contributing to an organisation’s DevOps initiatives; consultants guiding their clients through DevOps programs and process improvement initiatives; application and infrastructure providers whose products are part of the DevOps tool chain; internal and external suppliers; business stakeholders

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

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ISO/IEC 20000 Foundation

This course provides a comprehensive introduction to ISO/IEC 20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.

ISO/IEC 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organisations (whether in-house, outsourced or external) to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice.

Course Contents:

• • 6 easy to absorb modules covering terminology, structure, concepts and value
• • Includes video tutorials, study guides and quizzes
• • Study duration: 15 hours
• • Module 1: Introduction to ISO/IEC 20000
• • Module 2: Service management system general requirements
• • Module 3: Service delivery and relationship processes
• • Module 4: Design, transition, control and resolution processes
• • Module5: Audits
• • Module 6: Exam preparation
• • Includes free eBook: ISO/IEC 20000:2011 A Pocket Guide

Prerequisites: None. The ISO/IEC 20000 Foundation certificate is a pre-requisite for anyone wanting higher level training in ISO/IEC 20000

Exam details: 40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Candidates much have completed the ISO/IEC Foundation Course before requesting their exam voucher.

Suitable for: People who are working in an organisation that is using service management guidance (like ITIL) to deliver its services. Would also be suitable for students who have studied ITIL or COBIT 5, although this is not a requirement. The ISO/IEC 20000 course is part of the Foundations for Professionals program.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

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ITIL 4 Specialist: Create, Deliver and Support

CDS builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.

Who it’s for…
IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist and others

Course Contents:

• • Module 1 SVS Key Concepts and Challenges
• • Module 2 – Value Streams for New Services
• • Module 3 – Value Streams for User Support
• • Module 4 – Know how to Create, Deliver and Support Services
• • Module 5 – Course Recap and Exam Preparation

Course duration: 18 hours

Prerequisites: Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses

Exam details:Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

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ITIL 4 Specialist: Direct, Plan and Improve

The ITIL 4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.

It is a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

Who it’s for…
Continuous Improvement Manager; Change Manager; Capacity Manager; IT Operations Manager; Cloud Architect; Enterprise Architect; Service Portfolio Manager; Service Designer; Risk Manager; Information Security and Compliance Manager; Cloud Systems Engineer

Course Contents:

The ITIL 4 Strategist module, Direct Plan and Improve, will help you to:

• • Understand the key concepts of Direct, Plan & Improve
• • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
• • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement

Course duration: 18 hours

Prerequisites: Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses

Exam details:Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

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ITIL 4 Specialist: Drive Stakeholder Value

DSV looks at the engagement and interaction between a service provider and their customers, users, suppliers and partners, focussing on how organizations can convert demand into value with the use of IT enabled services.

Learn about SLA design, multi-supplier management, communication, relationship management, customer experience and user experience design, and customer journey mapping amongst other topics. ITIL Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

Who it’s for…
Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX/CX Designer; Service Level Manager; Customer Success Manager; Scrum Master; IT Solutions Manager; Contract Manager; Enterprise Architect; Vendor Manager; Demand Manager

Course Contents:

The ITIL Specialist Module, DSV will help you to:

• • Understand how customer journeys are designed
• • Know how to target markets and stakeholders and how to foster stakeholder relationships
• • Know how to shape demand and define service offerings
• • Know how to align expectations and agree details of services
• • Know how to onboard and offboard customers and users
• • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
• • Know how to realise and validate service value

Course duration: 18 hours

Prerequisites: Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses

Exam details:Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

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ITIL 4 Specialist: HIGH VELOCITY IT

The ITIL 4 Specialist High Velocity IT module looks at how digital organizations and digital operating models function in high velocity environments and will enable traditional practitioners and organizations to update their skills and working methods for the digital era.

Who it’s for…
Service Designer; Release Manager; Cloud Architect; DevOps Engineer; Software Developer; Automation Specialist; Test Engineer; Scrum Master; Business Transformation Manager; Applications Engineer; Cloud Software and Network Engineer; IT Operations Manager

Course Contents:

• • Module 1: Concepts around the High-Velocity Nature of the Digital Enterprise
• • Module 2: The Digital Product Lifecycle and the ITIL Operating Model
• • Module 3: Key HVIT Concepts and Associated Behaviors
• • Module 4: Ensuring Valuable Investments
• • Module 5: Ensuring Fast Development
• • Module 6: Ensuring Resilient Operations
• • Module 7: Ensuring Co-created Value
• • Module 8: Ensuring Assured Conformance
• • Module 9: Course Recap and Exam Preparation

Course duration: 18 hours

Prerequisites: Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses

Exam details:Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

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ITIL 4 Specialist/Leader: Digital & IT Strategy

This module will focus on the alignment of digital business strategy with IT strategy. The module elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organisational goals.

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The ITIL® 4 Leader: Digital and IT Strategy (DITS) module provides guidance on how the strategy should impact the design, delivery, and support of services throughout the service value chain of an organization.

The module will help IT leaders, IT and business directors, heads of department, and aspiring leaders build and implement effective IT and digital strategies that can tackle digital disruption and drive success.

Course Objectives:

• • The module will help IT leaders and aspiring leaders build and implement effective IT and digital strategy that can tackle digital disruption and drive success.

• The ITIL® 4 Leader: Digital and IT Strategy (DITS) module provides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organisation.

Prerequisites: Candidates must hold the ITIL Foundation Course and a minimum of three years of IT managerial experience. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses.

Exam Details

• • ITIL 4 Leader: Digital and IT Strategy includes “4” case study assignments that are evaluated and assessed during the session and a “30” multiple-choice examination that must be taken as part of the course. The passing score for the examination is 70% (21 out of 30).
• • Candidates must pass all the ”4” case study assignments to be eligible for the examination. This is confirmed to the candidates by the trainers before completion of the training.
• • Candidates must pass the practical assessment and the online/paper-based examination to successfully achieve the ITIL4 DITS qualification. Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.

Who it’s for…

This course is for IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organisation against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.

• • Those practitioners with experience in IT service management who wish to know more about the IT & Digital Strategy module adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. It forms part of the ITIL Strategic Leader set of course and so is suitable for individuals looking to achieve that overall designation (Managing Professional).
• • This may include but is not limited to, IT professionals, business managers, business process owners, Continuous Improvement Manager; Change Manager; Capacity Manager; IT Operations Manager; Cloud Architect; Enterprise Architect; Service Portfolio Manager; Service Designer; Risk Manager; Information Security and Compliance Manager; Cloud Systems Engineer

This course must only be sold with the exam.

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Introduction to Kanban

This course looks at Kanban, its background, how it can be used in your work and private life, and how to improve the way that you work.

Course Content:

• • Introducing Kanban – including the history of Kanban and its importance
• • Kanban in action – building your workflow and Kanban boards
• • Reviewing your work – introducing Stand-up and making improvements

Exam details: The course does not have an associated exam

Prerequisites: None

Suitable for: Anyone! This is great for anyone who wants to put Kanban into the context of their home or business environment

License Duration: 150 Days/5 Months. CPD'/PDU's: 3

Next Steps: The Kanban Management Professional is broken down into 2 core certifications KMP1 & KMP2.

a) Lean Kanban Foundation – Certified Kanban Systems Design KMP 1 (2 Day)
b) Lean Kanban Practitioner – Certified Kanban Management Professional KMP 2 (2 Day)

completing these 2 separtely or combined will earn you the Kanban Management Professional accreditation.

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Introduction to Process Improvement

This short course will help you to understand how to improve the processes you use every day.

Course Content:

• • Introducing the link between processes and business objectives and the differences between choosing to Refine, Re-engineer or Rethink a process.
• • Understanding process interactions to help you gain clarity in identifying improvement opportunities within a process.
• • Learn how to embed your new way of working for sustained success

Exam details: The course does not have an associated exam

Prerequisites: None

Suitable for: Anyone wanting to learn the essentials of Process Improvement

License Duration: 150 Days/5 Months. CPD'/PDU's: 3

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SIAM Foundation

The fully accredited SIAM Foundation course introduces service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.

Course Content:

• - 21 easy to absorb lessons covering SIAM terminology, concepts, structural elements and challenges
• - Includes video tutorials, study guides and quizzes
• - Study duration: 18 hours
• - Lesson 1: Introduction to SIAM
• -Lesson 2: Purpose and value
• -Lesson 3: The SIAM ecosystem
• -Lesson 4: SIAM structures
• -Lesson 5: SIAM roadmap part 1
• -Lesson 6: SIAM roadmap part 2
• -Lesson 7: SIAM roadmap part 3
• -Lesson 8: SIAM roadmap part 4
• -Lesson 9: SIAM roles & responsibilities part 1
• -Lesson 10: SIAM roles & responsibilities part 2
• -Lesson 11: SIAM roles & responsibilities part 3
• -Lesson 12: SIAM practices part 1
• -Lesson 13: SIAM practices part 2
• -Lesson 14: Processes part 1
• -Lesson 15: Processes part 2
• -Lesson 16: Challenges and risks part 1
• -Lesson 17: Challenges and risks part 2
• -Lesson 18: Challenges and risks part 3
• -Lesson 19: SIAM and other practices part 1
• -Lesson 20: SIAM and other practices part 2
• -Lesson 21: Exam preparation

Pre-requisites: This course does not require any existing knowledge of SIAM. Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.

Exam Details: 50 multiple choice questions, 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the SIAM Foundation course before requesting their exam voucher.

Suitable for: anyone working in, or wishing to work in an organization using SIAM management practices.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

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VeriSM™ Foundation

The fully accredited VeriSM Foundation course introduces VeriSM, gives a clear understanding of services and service management and the VeriSM model and explains how an organization can incorporate many different management practices to support the delivery of services.

Course Content:

• •22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure
• •Includes video tutorials, study guides and quizzes
• •Study duration: 14 hours
• • Lesson 1: Organizational context & governance
• • Lesson 2: Digital transformation
• •Lesson 3: Service Culture
• • Lesson 4: Organizational structure
• • Lesson 5: Teams
• • Lesson 6: Service Provider Challenges
• • Lesson 7: Organizational change principles
• • Lesson 8: Introduction to the VeriSM model
• • Lesson 9: The VeriSM Model Part 1 Define
• • Lesson 10: The VeriSM Model Part 2 Produce
• • Lesson 11: The VeriSM Model Part 3 Provide
• • Lesson 12: The VeriSM Model Part 4 Respond
• • Lesson 13: Adapting the VeriSM Model
• • Lesson 14: Progressive practices Agile
• • Lesson 15: Progressive practices DevOps and SIAM
• • Lesson 16: Progressive practices Lean Shift Left
• • Lesson 17: Progressive practices CXUX Continuous Delivery
• • Lesson 18: Innovative Technologies- Part 1
• • Lesson 19: Innovative Technologies- Part 2
• • Lesson 20: Innovative Technologies- Part 3
• • Lesson 21: Getting Started Lesson
• • Lesson 22: Exam Preparation

Pre-requisites: This course does not require any existing knowledge VeriSM

Exam Details: 40 multiple choice questions, 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Foundation course before requesting their exam voucher.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

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VeriSM Essentials

The fully accredited VeriSM Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model. The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

Course Content:

• • 13 easy to absorb lessons covering the service management basics in the digital age using the VeriSM model
• • Includes video tutorials, study guides and quizzes
• • Study duration: 7 hours
• • Lesson 1: Organizational context and governance
• • Lesson 2: Digital transformation
• • Lesson 3: Service Culture
• • Lesson 4: Organizational structure
• • Lesson 5: Teams
• • Lesson 6: Service Provider Challenges
• • Lesson 7: Organizational change principles
• • Lesson 8: Introduction to the VeriSM model
• • Lesson 9: The VeriSM Model Part 1 Define
• • Lesson 10: The VeriSM Model Part 2 Produce
• • Lesson 11: The VeriSM Model Part 3 Provide
• • Lesson 12: The VeriSM Model Part 4 Respond
• • Lesson 13: Exam Preparation

Pre-requisites: This course does not require any existing knowledge VeriSM

Exam Details: 20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Essentials course before requesting their exam voucher.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

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VeriSM Plus

The fully accredited VeriSM Plus course provides an introduction to new management practices (DevOps, Agile, Lean, SIAM etc.) The VeriSM Plus certification allows students who hold VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 Foundation certification to bridge to the VeriSM Foundation certification.

Course Content:

• • 18 easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, and innovative technologies
• • Includes video tutorials, study guides and quizzes
• • Study duration: 7 hours
• • Lesson 1: Digital transformation
• • Lesson 2: Organizational structure
• • Lesson 3: Teams
• • Lesson 4: Introduction to the VeriSM model
• • Lesson 5: The VeriSM Model Part 1 Define
• • Lesson 6: The VeriSM Model Part 2 Produce
• • Lesson 7: The VeriSM Model Part 3 Provide
• • Lesson 8: The VeriSM Model Part 4 Respond
• • Lesson 9: Adapting the VeriSM Model
• • Lesson 10: Progressive practices Agile
• • Lesson 11: Progressive practices DevOps & SIAM
• • Lesson 12: Progressive practices Lean Shift Left
• • Lesson 13: Progressive practices CXUX Continuous Delivery
• • Lesson 14: Innovative Technologies - Part 1
• • Lesson 15: Innovative Technologies - Part 2
• • Lesson 16: Innovative Technologies - Part 3
• • Lesson 17: Getting Started
• • Lesson 18: Exam Preparation

Pre-requisites: VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)

Exam Details: 20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Plus course and hold the pre-requisite certificate before requesting their exam voucher.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

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Other Best Practice eLearning

For information on other Passport/Accredited eLearning products please click the links below
PRINCE2 Agile Passport | PRINCE2 Passport | AgilePM Passport | ITIL Passport | MSP Passport | BBC Passport | BA Passport | Change Management Passport| etc..

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