If you think digital and you think holistic then you are well on your way to understanding the objectives of VeriSM. VeriSM no longer sees the IT department as a 'business within a business' working in silo to service the rest of the organisation. It is part of the bigger whole, working with other departments within the 'Management Mesh' to achieve the ultimate in customer satisfaction.
VeriSM in itself is not an ITSM framework like ITIL® or COBIT® so why on earth do we need it at all? Because VeriSM Training does something that the ITSM frameworks in silo, do not, it recognises that we have entered the digital age and technology is part of the entire enterprise. It also recognises that just because of this, we do not want to start our service management from scratch as an organisation. Rather our approach should be a unique combination of frameworks and practices, cherry picked to fit perfectly within our organisation.
In short, it is the glue that combines all other ITSM frameworks, focusing on ITIL®, SIAM , Devops, Agile and other frameworks and management practices, it provides us with the information required to make these decisions.
Value driven - focusing on the needs of the customer.
Evolving - is continually updating.
Responsive - enabling a customer centric approach.
Integrated - helps us understand how the best practices fit together.
Service
Management
The basis of VeriSM is the 'Management Mesh' which contains all of the departments required to service customers i.e., sales, marketing ect and of course IT. The management mesh must be flexed in the right way at the right time to produce the most customer centric solution required. There are 4 essential stages as part of the service cycle.
Define - starting from agreed stakeholder requirements the orgsanisation produces a 'service blueprint' of how to fulfil customer needs.
Produce - build, test and implement.
Provide - the service or product is now available for us. This part of the model manages the activities need to keep the solution fit for purpose.
Respond - customer support for example, through any incidents.
Service
Management
Literally ANYONE working within a service management function! Managers, executives, IT professionals and key stakeholders.
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The fully accredited VeriSM Foundation course introduces VeriSM, gives a clear understanding of services and service management and the VeriSM model and explains how an organisation can incorporate many different management practices to support the delivery of services.
Course Content:
Pre-requisites: This course does not require any existing knowledge VeriSM
Exam Details: 40 multiple choice questions, 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Foundation course before requesting their exam voucher.
License Duration: 150 Days/5 Months. CPD'/PDU's: 20
Course Options:
I. VeriSM™ - Introduction+Foundation - eLearning Only - £399+VAT
II. VeriSM™ - Introduction+Foundation + Exam - eLearning+Exam - £599+VAT
Click on Chat below or contact us here or request a call back on sales@spoce.com or call on 01202 736 373 to book.
The fully accredited VeriSM Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model. The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.
Course Content:
Pre-requisites: This course does not require any existing knowledge VeriSM
Exam Details: 20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Essentials course before requesting their exam voucher.
License Duration: 150 Days/5 Months. CPD'/PDU's: 20
Course Options:
I. VeriSM™ - Essentials - eLearning Only - £299+VAT
II. VeriSM™ - Essentials + Exam - eLearning+Exam - £499+VAT
Click on Chat below or contact us here or request a call back on sales@spoce.com or call on 01202 736 373 to book.
The fully accredited VeriSM Plus course provides an introduction to new management practices (DevOps, Agile, Lean, SIAM etc.) The VeriSM Plus certification allows students who hold VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 Foundation certification to bridge to the VeriSM Foundation certification.
Course Content:
Pre-requisites: VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)
Exam Details: 20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Plus course and hold the pre-requisite certificate before requesting their exam voucher.
License Duration: 150 Days/5 Months. CPD'/PDU's: 20
Course Options:
I. VeriSM™ - Plus - eLearning Only - £299+VAT
II. VeriSM™ - Plus + Exam - eLearning+Exam - £499+VAT
Click on Chat below or contact us here or request a call back on sales@spoce.com or call on 01202 736 373 to book.
If you have any questions about the method, qualification scheme, accredited training, or indeed have any industry related questions, then please do get in touch using the form below -
